Your clients and colleagues want meaningful relationships with people they trust. There are two levels of trust, personal and professional. You must first cross the personal trust hurdle for someone to trust you professionally. To convey personal trust, you need to appear open, warm, and honest. To convey professional trust, you need to appear knowledgeable [...]
The most neglected area of communication skills is the importance of motives. Why are you doing what you are doing for a living? Solely money? To help others? A combination of the two? You can bet that even if you are not saying it, people are picking up on your motives. If you are completely [...]
1. Individuals are arriving later or leaving earlier than usual. 2. Individuals are becoming short-tempered with each other. 3. Individuals are starting to bicker more frequently. 4. Individuals are relying more on caffeine to keep them going in the afternoon. 5. Individuals are not meeting their monthly/quarterly goals. 6. Individuals are complaining more frequently. 7. [...]
Much of the business self-help advice out there is about having an elevator speech and sharing one’s accomplishments. This is completely wrong. To create and nurture relationships with clients and colleagues, it’s important to be engaging and likable. People like people who are open, friendly, and down to earth. People are put off by people [...]
In any type of relationship, personal or professional, there are 2 words that can be the kiss of death – you are. Positive communication involves engaging others. Saying “you are” is poison to a relationship, puts people on the defensive and leads them to disengage. Last week while working with a trainer, he told me [...]
