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	<title>dr. thea lobell: human services keynote speaker and retreat leader</title>
	<link>http://drthea.com</link>
	<description>human service professional skill development</description>
	<lastBuildDate>Mon, 28 Jun 2010 21:11:23 +0000</lastBuildDate>
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		<title>Thea&#8217;s 10 Favorite Things For Making My Everyday Life Better</title>
		<description><![CDATA[Most people are familiar with Oprah’s Favorite Things. Her favorite things are wonderful. Unfortunately, many of the items are priced high for many middle class families, for example $42 for 3 soaps. When magazines have their lists of favorite items, they are often items from advertisers. I would like to see lists of favorite things [...]]]></description>
		<link>http://drthea.com/theas-10-favorite-things-for-making-my-everyday-life-better/</link>
			</item>
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		<title>You Can Catch More Flies With Honey Than With Vinegar: Using Empathy with Colleagues</title>
		<description><![CDATA[
As an organization communications consultant, I am often brought in to work with teams who are not performing at their highest potential. Organizations often have members who are solely focused on individual achievement rather than the mission of the group. The sweetest words colleagues can hear are others reflecting their emotions (empathy). The vinegar words [...]]]></description>
		<link>http://drthea.com/you-can-catch-more-flies-with-honey-than-with-vinegar-using-empathy-with-colleagues/</link>
			</item>
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		<title>3 Keys to Increasing profitability: Using Empathy With Customers</title>
		<description><![CDATA[Service quality is a key component in competitive differentiation and customer loyalty. Business clients are looking for a positive experience in addition to a quality product. Research over the past 15 years has repeatedly demonstrated that service quality improvements directly improve profitability (Rust, Zahorik, &#38; Keiningham, 1995; Parasuraman, &#38; Zeithaml, 2002). A cornerstone of service [...]]]></description>
		<link>http://drthea.com/3-keys-to-increasing-profitability/</link>
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		<title>For Counselors, How To Show Empathy: 3 Steps &amp; 1 Formula</title>
		<description><![CDATA[In my work as a university professor teaching graduate students how to be counselors, the single biggest worry of new counselors was “what if I do something wrong.” As I work with more experienced counselors, social workers, child abuse counselors, sexual assault advocates and victim assistance counselors,  the single biggest worry is “what if I [...]]]></description>
		<link>http://drthea.com/for-counselors-how-to-show-empathy-3-steps-1-formula/</link>
			</item>
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		<title>10 Tips for Leading Successful Conference Calls</title>
		<description><![CDATA[In this era of virtual meetings, more people than ever are expected to lead conference calls. I work with people and organizations who want to create meaningful relationships with clients and colleagues. Relationships are created and nurtured through positive communication skills. However, many conference calls are a waste of time and detrimental to professional relationships. [...]]]></description>
		<link>http://drthea.com/10-tips-for-leading-successful-conference-calls/</link>
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		<title>Your Snacks Are Sabotaging Your Retreats and Conferences</title>
		<description><![CDATA[Since retreats and conferences are often special times away from the office, meeting planners choose special treats as the snacks and meals. Unfortunately, these choices sabotage these expensive events.   After a number of experiences with the afternoon drop in activity level, I began working with clients on making positive food choices.
One area that can greatly [...]]]></description>
		<link>http://drthea.com/your-snacks-are-sabotaging-your-retreats-and-conferences/</link>
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		<title>A Double Life Analogy For Child Abuse Victims</title>
		<description><![CDATA[The new show Life on the Discovery Channel has an episode devoted to amphibians where Oprah Winfrey states that amphibian means &#8220;double life.&#8221; What an interesting concept that as a social scientist I had not contemplated in years. Counselors are always using the butterfly analogy. However, given children&#8217;s interest in frogs, I think this one [...]]]></description>
		<link>http://drthea.com/a-double-life-analogy-for-child-abuse-victims/</link>
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		<title>if you have something around for more than a week it becomes invisible</title>
		<description><![CDATA[This past Saturday, March 20th marked the beginning of spring with the Vernal Spring Equinox. Spring is the season associated with new beginnings and cleaning out the rummage of the past. People think of spring cleaning for their homes but neglect the area where they spend almost half of their waking hours, their offices. When [...]]]></description>
		<link>http://drthea.com/if-you-have-something-around-for-more-than-a-week-it-becomes-invisible/</link>
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		<title>Cry. Sweat. Rejoice. Taking Care of Yourself in Victim Services</title>
		<description><![CDATA[You can’t give what you don’t have. It’s common sense. Leadership, counseling, and management skills can be represented by money in a checking account. You would not write a check for $10,000 on an account with a balance of $5,200. Yet, every day, many of us focus on helping others without thinking about our own [...]]]></description>
		<link>http://drthea.com/cry-sweat-rejoice-taking-care-of-yourself-in-victim-services/</link>
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		<title>the conference is over: 4 follow-through activities and 1 activity to avoid</title>
		<description><![CDATA[This is the 3rd of 3 articles on making the most of conference experiences. Once the conference is over, it’s time for follow-through with the contacts and plans you’ve made.
Post-Conference:
1.  Conduct a debriefing. The plane ride home is an ideal time.  This is time alone to review your notes, activities, and ideas from the conference. [...]]]></description>
		<link>http://drthea.com/the-conference-is-over-4-follow-through-activities-and-1-activity-to-avoid/</link>
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